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Title
Expectations of privacy and trust: examining the views of IT professionals
Fields of Research (FoR) 2008:
Author(s)
Publication Date
2016
Socio-Economic Objective (SEO) 2008
Abstract
The growth of interactive online lifestyles and social networks has arguably left IT users more exposed to privacy breaches. While governments continue to revise privacy legislation, the issue of online business relationships and privacy expectations remain contentious. Indeed, fewer studies have explored the expectations of users who willingly and knowingly engage in online activities that carry privacy risks. In this study, we examine the expectations and attitudes towards online privacy of a select group of 102 IT professionals. Using a qualitative survey, we show that these users have expectations of online privacy, particularly securing and protecting information from unknown third parties. Unfortunately, these expectations may go unsatisfied with third-party monitoring enabling information disclosure. In response, users argue that enhanced technical and complementary administrative measures should be actively pursued to improve privacy outcomes. The article builds further understanding of privacy expectations and trust behaviours, while exposing the importance of technical credibility from the online organisation and user perspectives.
Publication Type
Journal Article
Source of Publication
Behaviour and Information Technology, 35(6), p. 500-510
Publisher
Taylor & Francis
Place of Publication
United Kingdom
ISSN
1362-3001
0144-929X
Fields of Research (FoR) 2020
Socio-Economic Objective (SEO) 2020
Peer Reviewed
Yes
HERDC Category Description
Peer Reviewed
Yes
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