Principles - 1: Sharing subject/discipline concepts effectively and in ways that engage students in deep approaches to learning. 2: Providing engaging and intellectually challenging activities that stimulate students' interest in learning. 3: Actively engaging students in a discipline's research enquiry process. 4: Using digital technologies and technology-mediated practices that create intellectual challenge for students and are appropriate to the discipline's learning outcomes. 5: Creating activities, tasks and assessments that widen opportunities for diverse learners to link subject matter/processes to their own experiences. 6: Encouraging effective teacher-student relationships to facilitate access to disciplinary expertise for diverse learners. 7: Operating from a position of discipline mastery to guide student achievement. 8: Reflecting on teaching practice in context for continuous improvement.

The decision-making around resource allocation in universities is complex. It plays out through the structures of governance and bureaucracy, through interactions with colleagues, workplace cultures and through day-to-day individual work practices. To survive and succeed within this complex environment, teaching support staff need to be sensitive to the cues provided by their institution. This paper focuses on the cues available to teaching support staff within university strategic plans and considers the effects these cues may have on their day-to-day decision-making. The results provide a sample of the competing cues that have an impact on teaching support staff and provide a foundation for a reconsidered approach to university strategic planning.